How Nexus handles personal data.
This Privacy Policy explains how Nexus IT Consultant Pte Ltd handles personal data in connection with our website, enquiries, product demos, implementations, support work, and related business activities.
Last updated: March 17, 2026
1. Scope
This policy applies to personal data collected or handled by Nexus IT Consultant Pte Ltd in Singapore and in connection with our website, contact forms, WhatsApp or email enquiries, consultations, proposals, client onboarding, product demonstrations, support, implementations, integrations, customization, and automation-related services.
This policy is intended to support compliance with the Personal Data Protection Act 2012 of Singapore and related requirements. It does not limit any rights or obligations arising under applicable law.
2. Personal data we may collect
- Contact details such as name, business email address, phone number, company name, and job title.
- Enquiry and communications data, including messages sent through our website, email, messaging apps, or calls.
- Business and project information you choose to share with us in connection with demos, consultations, scoping, implementation, support, or product use.
- Technical and usage information such as IP address, browser type, device information, access times, and site interaction data.
- Documents, screenshots, workflow descriptions, or system information shared for support, implementation, integration, or automation work.
- Information we receive from counterparties, referral partners, or service providers where relevant to a legitimate business enquiry or engagement.
3. How we use personal data
- To respond to enquiries, schedule calls, provide demos, and assess whether our services or products are a fit.
- To prepare proposals, statements of work, project plans, and onboarding materials.
- To deliver ERP implementation, customization, integration, support, AI automation, and related services.
- To operate, maintain, secure, and improve our website, products, and internal processes.
- To manage billing, administration, compliance, audit, record-keeping, and business continuity needs.
- To investigate misuse, protect our systems and users, and comply with legal, regulatory, or contractual obligations.
- To send relevant service or marketing communications where you have requested them, consented, or where otherwise permitted by law.
4. Basis for collection, use, and disclosure
Where required, we collect, use, and disclose personal data with your consent. In other cases, we may process personal data where permitted under applicable law, including where reasonably necessary to respond to your request, perform a contract, protect our legitimate business interests, investigate misuse, or comply with legal obligations.
If you provide us with personal data relating to another individual, you should ensure you have the authority to do so and that the individual understands that their data may be processed in accordance with this policy.
5. AI, automation, and sensitive information
In some workflows, we may use automation or AI-assisted tools to support tasks such as document classification, extraction, summarization, workflow routing, or draft preparation. Where appropriate, we apply controls and human review to those workflows.
Please do not send passwords, payment credentials, highly sensitive regulated information, or confidential data through public web forms or messaging channels unless we have specifically requested it and provided an appropriate secure process.
6. Disclosure of personal data
We may disclose personal data to our employees, contractors, consultants, professional advisers, cloud and hosting providers, communication and productivity platforms, support vendors, payment or administrative service providers, or other service providers who need the information for legitimate business purposes.
We may also disclose personal data where required or permitted by law, to protect rights and security, to investigate suspected misuse, or as part of a corporate transaction, restructuring, financing, or business transfer.
7. Overseas transfers
Our systems or service providers may process personal data outside Singapore. Where we transfer personal data internationally, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under applicable law.
8. Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, for related business or legal needs, or as otherwise required or permitted by law. When data is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. No system can be guaranteed completely secure, so you should also take care in how you transmit information to us.
10. Your choices and requests
- You may request access to personal data we hold about you, subject to applicable exceptions.
- You may request correction of inaccurate or incomplete personal data.
- Where we rely on consent, you may withdraw consent, subject to legal, contractual, and operational limitations.
- You may opt out of marketing communications using the unsubscribe method in the message or by contacting us directly.
11. Cookies and website data
Our website may use cookies and similar technologies for core site functionality, security, form handling, user preferences, and performance measurement. You can manage cookie settings through your browser, although doing so may affect website functionality.
12. Contact us
For privacy-related questions, requests, or complaints, please contact our Data Protection Officer at info@mynexussolution.com.
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The latest version will be posted on this page.